Best Customer Travel Experience

5 Rules of Customer Satisfaction‎

In an age where years of experience may not be enough, being a luxury concierge Inbound Tour Operator is not the easiest of jobs - after all, customers are getting more demanding by the day. In fact, there are days in which they come at you with a mountain of expectations that can be extremely difficult to meet.

We all know how differently one person can think and feel from another, which is where tailor-made experiences come in: we need to think about every customer individually and create an experience that is specifically and personally tailored to them and only them. That is what is going to make you stand out This is key if you want to stand out as a company in such a competitive market.


Now for the all-important question: what actually is a Tailor-made Holiday experience?

The simplest answer is that it's an individual, custom tour itinerary put together by a specialist travel agent. Nevertheless, like most things in life, there is a lot more to it than that. From the traveller´s side, the logistics and time spent just to manage travel arrangements can be overwhelming. There is more choice than ever and they need to make their way through this myriad of information, to be able to pick the right place to stay, the best “Things to do” in town, the right transportation etc. Not an easy task. This is the reason why more and more people prefer to get the best of both worlds by having a local specialist organise everything for them.

So, how do you do that?

Here are our top 5 rules to help you create a unique travel experience for your customers:


#1 Know Your Client’s Travel Needs

In order to create a perfect individually tailored holiday, it is vital that your travellers’ interests are catered for. It may seem obvious, but your first job will be to find out what these are if you want to put together their holiday of a lifetime.

#2 Provide Exceptional Customer Service

As a tour and travel company specialising in arranging trips, you are part of that travel experience. Clients shouldn’t have to wait until they’re on the plane to feel like the pampering has begun - they should feel special from the moment they get in contact with you. This starts by you approaching any interaction with them with the goal of providing outstanding customer service.


#3 Make It Exclusive   

No one wants to go on the same luxury tour as everyone else. If they did, they would book a regular travel package. Give your clients the kind of trip they will remember for their lifetime.

#4 Know Where to Go

When it comes to luxury travel, providing your clients with the right destination can make all the difference. It is important to know where and what the secret spots are, and why people are heading to them. Having an idea of why people travel to certain destinations can help you stay ahead of the curve and identify the next “hot” location before the rush begins.


#5 Know Which Activities to Recommend

A traveller goes to different destinations to explore the wonders of the country they visit, connect with local people and experience meaningful activities, seeking for authentic experiences. Niche qualities of a location can provide your clients with a truly unique immersion into local culture and lifestyles. Well-chosen activities can provide your client with an unforgettable holiday experience.

As you can see, there is a lot to think about when creating a high-end trip. We've given you the basics - now it's up to you to put them into practice to start creating once-in-a-lifetime experiences for your customers!